Products can be returned for 30 days after purchase. To be eligible for a return, your items must be unused and in the same condition that you received it in. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Any items not in original condition, damaged or missing parts for reasons not due to our error are not eligible for refund or exchange.

Please place the item you’d like to return in its original packaging and shipping box and drop it off at AustraliaPost.

To return your product, please send to:
Porter Green
Unit 3 & 4, 9-11 Sandra Avenue
Corio, 3214
VIC, Australia

You will be responsible for paying your own shipping costs for returning an item.

Once your return is received and inspected, we will send you an email to notify you that we have received your return and will notify you of approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Shipping costs are non-refundable.

If you have not received your refund after days, please reach out to michelle@portergreen.com.au

Unfortunately, Porter Green does not supply replacement parts for any product. Should your product get damaged within 1 year of purchase, please contact michelle@portergreen.com.au.

Exception: should you lose or break the silicone ring for your urbb travel mug, please contact michelle@portergreen.com.au and we will send you a new silicone ring.

We take the utmost care in packaging our products to make sure they get delivered safely. Should your purchase arrive damaged after all, please send an email to michelle@portergreen.com.au with a photo of the damaged product and your best shipping address for your replacement.

If you have not received any shipping information 10 days after placing your order, please reach out to michelle@portergreen.com.au

The shipping address can be changed until the order has been fulfilled. Once the order is fulfilled and shipped the shipping address can no longer be changed.

If you’d like to change your shipping address, please contact michelle@portergreen.com.au as soon as possible.

Any changes to an order can only be made before the order is shipped. Once the order is fulfilled and shipped the order can no longer be changed.

If you’d like to change your order, please contact michelle@portergreen.com.au as soon as possible.

You can cancel your order if it has not yet shipped. Please contact michelle@portergreen.com.au as soon as possible as it cannot be cancelled once it has shipped.

Same product in a different colour:
Within 30 days of purchase, you can exchange your product for the same product in a different colour free of charge. You will be responsible for the costs of the return shipment and the cost of shipping the new product to you.          

Different product:
Within 30 days of purchase, you can exchange your product for a different product. The difference in price will be charged/refunded to you. You will be responsible for the costs of the return shipment and the cost of shipping the new product to you.

The charge is automatically calculated using Australia Post rates which are based on the weight and dimensions of the product, its packaging and destinations. The fee is calculated at checkout.

Standard domestic packages are usually delivered to Victoria within 3 business days, and all other states within 3-5 business days after order fulfillment.

You can select pick up at head office when placing your order.

Our warehouse location is:

Porter Green
Unit 3 & 4, 9-11 Sandra Avenue, Corio, 3214 VIC, Australia

All orders will be shipped with tracking. Please check your email for tracking information within 24 hours of your order being fulfilled.

We accept PayPal, Afterpay, Visa, Mastercard.

All orders include an invoice, which does not reflect the price of the product. Products do not have a price tag attached. Upon request, we can include a gift card with a personal message. Please write your message in the notes when ordering.

The customer will be responsible for any customs or import charges. Please ensure to check your local fees before purchasing.

International packages usually deliver within 1-3 weeks.

The charge is automatically calculated using Australia Post rates which are based on the weight and dimensions of the product, its packaging and destinations. The fee is calculated at checkout.

All orders will be shipped with tracking. Please check your email for tracking information within 24 hours of your order being fulfilled.

Porter Green uses Australia Post for all international orders. Australia Post has international partners across the global shipping network depending on the customer country.

Once the package is handed over to the local postal service of the destination country, Porter Green no longer has access to the tracking

We accept PayPal, Afterpay, Visa, Mastercard.

All orders include an invoice, which does not reflect the price of the product. Products do not have a price tag attached. Upon request, we can include a gift card with a personal message. Please write your message in the notes when ordering.